1. WHO WE ARE 

B4MMA is a martial arts and combat sports gym providing training programmes, coaching and related services for children, young people and adults. 

For the purposes of UK data protection law, B4MMA is the data controller responsible for determining how and why personal information collected through this website and our services is processed. 

Business / legal name: Flow Combat Sports CIC 
Trading name: B4MMA 
Email: support@b4mma.com 
Phone: +44 7450 053859 
Business address: Grangemouth Sports Complex, Abbots Road Grangemouth. FK3 8JB 

If you have any questions about how we use your personal information, you can contact us using the details above. 

2. INFORMATION WE COLLECT 

We may collect personal information when you contact B4MMA, submit a form, book a consultation, register your interest in a programme, communicate with our team or use our services. 

Depending on how you interact with us, this may include: 

  • Name  

  • Email address  

  • Telephone number  

  • Age or age group where relevant  

  • Programme or training interests  

  • Preferred class or martial arts discipline  

  • Consultation or appointment information  

  • Information contained in enquiries, messages or communications  

  • Parent or guardian information where an enquiry relates to a child or young person  

  • Any other information you voluntarily provide to us  

When you use our website, certain technical information may also be collected automatically, depending on the services and technologies enabled on the website. 

This may include: 

  • IP address  

  • Browser type  

  • Device information  

  • Pages visited  

  • Referring website or source  

  • Approximate location derived from IP address  

  • Website interactions  

  • Cookie and analytics information  

The exact information collected automatically will depend on the cookies, analytics and third-party services active on the website.

3. HOW WE COLLECT YOUR INFORMATION 

We may collect personal information: 

  • Directly from you when you complete a form  

  • When you book a consultation or appointment  

  • When you contact us by email, telephone, social media or another communication channel  

  • When you register an interest in a B4MMA programme  

  • When you become a B4MMA member  

  • Through our website and associated technologies  

  • Through our customer relationship management system  

  • Through our booking and membership systems  

  • From advertising or social media platforms where legally permitted and applicable  

Where information is obtained from another source rather than directly from you, we will handle it in accordance with applicable data protection requirements. 

4. HOW WE USE YOUR INFORMATION 

We may use your personal information to:

  • Respond to enquiries  

  • Arrange and manage consultations or calls  

  • Contact prospective members  

  • Provide information about B4MMA programmes, classes and services  

  • Help you identify an appropriate programme or class  

  • Manage prospective and existing member relationships  

  • Manage bookings and appointments  

  • Provide and administer our services  

  • Communicate important information about B4MMA  

  • Maintain records relating to enquiries and customer relationships  

  • Improve our website and services  

  • Understand how visitors use our website  

  • Maintain the security and operation of our website and systems  

  • Send marketing communications where legally permitted  

  • Measure the effectiveness of advertising or marketing campaigns where applicable  

  • Comply with legal, regulatory, safeguarding or other legitimate obligations  

We will not use personal information for purposes that are incompatible with the purposes for which it was originally collected unless permitted or required by law. 

5. OUR LAWFUL BASIS FOR PROCESSING

UK data protection law requires us to have a lawful basis for processing personal information. 

The lawful basis we rely upon will depend on why we are using your information. 

Contract 

We may process personal information where necessary to provide services you have requested or to take steps at your request before entering into an agreement with you. 

This may include handling enquiries about joining B4MMA, arranging consultations and providing information about our services. 

Legitimate Interests 

We may process information where this is reasonably necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. 

Our legitimate interests may include: 

  • Operating and developing B4MMA  

  • Responding to enquiries  

  • Managing relationships with prospective and existing members  

  • Improving our website and services  

  • Maintaining appropriate business records  

  • Understanding interest in our programmes  

  • Protecting the security of our website, systems and services  

Where we rely on legitimate interests, we consider whether the processing is necessary, proportionate and within the reasonable expectations of the individuals concerned. 

The ICO requires organisations relying on legitimate interests to explain what those interests are, rather than simply stating the lawful basis.  

Consent 

We may rely on your consent where you have actively agreed to a particular type of processing. 

This may include certain: 

  • Marketing communications  

  • Non-essential cookies  

  • Analytics technologies  

  • Advertising or tracking technologies  

Where processing is based on consent, you can withdraw your consent at any time. 

Legal Obligation 

We may process personal information where necessary to comply with legal or regulatory requirements. 

Different processing activities may rely on different lawful bases. 

6. GOHIGHLEVEL / HIGHLEVEL 

B4MMA may use HighLevel, commonly known as GoHighLevel, as its customer relationship management (CRM) and communications platform. 

Information submitted through website forms, consultation bookings or other lead-generation channels may be transferred to and stored within GoHighLevel. 

Depending on how B4MMA configures the platform, GoHighLevel may be used to: 

  • Store enquiries and contact information  

  • Manage prospective member relationships  

  • Manage consultation bookings  

  • Track enquiry status  

  • Send email communications  

  • Send SMS or other communications where enabled  

  • Automate follow-up communications  

  • Manage marketing campaigns where applicable  

  • Maintain records of communications with prospective or existing members  

When B4MMA uses HighLevel to process customer or prospect information, HighLevel states that the customer using its platform acts as the data controller, while HighLevel acts as the data processor processing information on the customer's instructions.  

7. LEGITFIT 

B4MMA uses or may use LegitFit for membership and gym management services. 

Depending on the services enabled by B4MMA, LegitFit may be used for functions such as: 

  • Member accounts  

  • Class schedules  

  • Class bookings  

  • Membership administration  

  • Attendance or related member management functions  

If you interact directly with LegitFit, additional privacy terms provided by LegitFit may apply to its processing of personal information. 

8. FRAMER 

The B4MMA website is built and hosted using Framer. 

Framer may process certain information as necessary to provide website hosting and related technical services. 

Framer's current Data Processing Addendum identifies the Framer customer as controller and Framer as processor when Framer processes personal data on the customer's behalf.  

B4MMA remains responsible for personal information collected through its website and for ensuring that any additional integrations, scripts and services added to the website are used appropriately. 

9. OTHER THIRD-PARTY SERVICES 

We may use trusted third-party providers to operate and improve B4MMA and our website. 

Depending on the services enabled, these may include providers of: 

  • Website hosting and infrastructure  

  • CRM systems  

  • Booking and scheduling systems  

  • Membership management  

  • Email and communications  

  • Website analytics  

  • Advertising and marketing  

  • Social media  

  • IT and technical support  

  • Payment processing, where applicable  

These may include services provided by Google and Meta where relevant. 

Some providers act as processors on behalf of B4MMA, while others may act as independent controllers for certain processing activities under their own privacy terms. 

10. MARKETING COMMUNICATIONS 

Where legally permitted, B4MMA may send information about: 

  • Programmes  

  • Classes  

  • Events and seminars  

  • Offers  

  • B4MMA news  

  • Other relevant services  

Where consent is required, we will obtain appropriate consent before sending marketing communications. 

You may unsubscribe from marketing communications at any time by using an unsubscribe option included in the communication or by contacting B4MMA. 

Withdrawing consent to marketing does not affect communications that may still be necessary for providing a service, managing a booking or responding to an enquiry. 

11. CHILDREN AND YOUNG PEOPLE 

B4MMA provides martial arts programmes for children and young people and recognises the importance of protecting children's personal information. 

Where appropriate, enquiries, registrations and communications relating to children should be made by, or with the involvement of, a parent or legal guardian. 

We aim to collect only the personal information reasonably necessary to: 

  • Respond to enquiries about junior programmes  

  • Manage participation  

  • Communicate with parents or guardians  

  • Provide appropriate services  

  • Meet safeguarding or legal requirements where applicable  

Additional requirements may apply where an online service is offered directly to children and consent is relied upon as the lawful basis for processing. 

We do not knowingly use children's personal information for inappropriate marketing or advertising purposes. 

12. COOKIES AND SIMILAR TECHNOLOGIES 

Our website may use cookies and similar technologies. 

Cookies may be used to: 

  • Ensure the website functions correctly  

  • Remember preferences  

  • Understand how visitors use the website  

  • Measure website performance  

  • Support analytics  

  • Measure advertising performance where applicable  

Some cookies are necessary for the operation of the website. 

Other cookies, including certain analytics, advertising and tracking technologies, may require your consent before they are used. 

Where required, visitors will be given the opportunity to manage their cookie preferences. 

Framer states that its default site functionality does not necessarily require a cookie banner, but additional services or scripts that collect visitor information—such as Google Analytics or other third-party integrations—may create additional consent requirements.  

13. HOW WE SHARE YOUR INFORMATION 

B4MMA does not sell or rent personal information. 

We may share personal information where reasonably necessary with trusted service providers that help us operate our business. 

These may include: 

  • HighLevel / GoHighLevel  

  • Framer  

  • LegitFit  

  • Email and communications providers  

  • Analytics providers  

  • IT and hosting providers  

  • Professional advisers  

  • Payment providers where applicable  

  • Other suppliers necessary to provide B4MMA services  

We may also disclose information: 

  • Where required by law  

  • In response to valid legal or regulatory requests  

  • Where necessary to establish, exercise or defend legal rights  

  • Where reasonably necessary to protect the rights, safety or property of B4MMA, our members or others  

Where third parties process information on our behalf, appropriate contractual and data protection arrangements will be used where required. 

14. INTERNATIONAL DATA TRANSFERS 

Some of the service providers used by B4MMA may process, access or store personal information outside the United Kingdom. 

Where this constitutes an international transfer under UK data protection law, B4MMA will take reasonable steps to ensure that an appropriate legal transfer mechanism or safeguard is in place where required. 

This may include recognised adequacy arrangements or approved contractual safeguards. 

The ICO requires privacy information to address applicable international transfers and safeguards.  

15. HOW LONG WE KEEP YOUR INFORMATION 

We do not keep personal information for longer than reasonably necessary. 

The appropriate retention period depends on: 

  • Why the information was collected  

  • Whether you become a B4MMA member  

  • The nature of our relationship with you  

  • Legal or regulatory requirements  

  • Whether information may be required to establish or defend legal claims  

  • Appropriate safeguarding considerations  

When information is no longer reasonably required, we will delete, anonymise or securely dispose of it where appropriate. 

The ICO expects privacy notices to state either the retention period or the criteria used to determine it.  

16. HOW WE PROTECT YOUR INFORMATION 

We use reasonable technical and organisational measures designed to protect personal information against: 

  • Unauthorised access  

  • Accidental loss  

  • Misuse  

  • Unauthorised alteration  

  • Disclosure  

  • Destruction  

We also expect third-party processors handling information on our behalf to maintain appropriate security measures. 

However, no internet-based service or method of electronic storage can be guaranteed to be completely secure. 

17. YOUR DATA PROTECTION RIGHTS 

Depending on the circumstances and the applicable lawful basis, UK data protection law may give you rights concerning your personal information. 

These may include the right to: 

  • Request access to personal information we hold about you  

  • Request correction of inaccurate or incomplete information  

  • Request deletion of your information in certain circumstances  

  • Request restriction of processing in certain circumstances  

  • Object to certain processing  

  • Request portability of certain personal information  

  • Withdraw consent where processing is based on consent  

  • Raise concerns about how your information is being processed  

These rights do not apply in exactly the same way in every situation. 

If you wish to exercise a data protection right, contact B4MMA using the details provided in this Privacy Policy. 

18. COMPLAINTS 

If you have concerns about how B4MMA handles your personal information, we encourage you to contact us first so that we can investigate your concerns. 

You also have the right to raise a complaint with the UK's independent data protection regulator, the Information Commissioner's Office (ICO). 

Information Commissioner's Office 

The right to lodge a complaint with the supervisory authority is one of the items organisations are expected to communicate in their privacy information.  

19. AUTOMATED DECISION-MAKING AND PROFILING 

B4MMA does not currently intend to make decisions that produce legal or similarly significant effects about individuals solely through automated processing. 

However, GoHighLevel or advertising platforms may be used to automate communications, categorise enquiries or measure marketing activity. 

If B4MMA introduces automated decision-making that has significant effects on individuals, this Privacy Policy will be updated as required. 

20. PROVIDING YOUR INFORMATION 

Where you submit an enquiry or request a consultation, certain information such as your name and contact details may be necessary for B4MMA to respond to you. 

You are not generally under a statutory obligation to provide personal information through the website. 

However, if you do not provide information required to respond to an enquiry, arrange a consultation or provide a requested service, B4MMA may be unable to fulfil that request. 

21. CHANGES TO THIS PRIVACY POLICY 

We may update this Privacy Policy from time to time to reflect changes to: 

  • Our services  

  • Our website  

  • The technologies we use  

  • Our data processing activities  

  • Legal or regulatory requirements  

When the policy is updated, the revised version will be published on this page and the Last Updated date will be changed. 

Where appropriate, we may provide additional notice of material changes. 

22. CONTACT US 

If you have questions about this Privacy Policy, how B4MMA uses your personal information or you wish to exercise your data protection rights, please contact: 

B4MMA 

Legal/business name: [TO CONFIRM] 
Email: [TO CONFIRM] 
Phone: [TO CONFIRM] 
Address: [TO CONFIRM]